Help Center
How can we help you today?
Task-based guides to add products, manage your business, collect payments, and support your customers. Start with the search below or browse by category.
Popular guides
Browse allGetting Started
Getting started with Maalo
Install the app, pick your language, and understand what you can do as a guest or signed-in user.
Updated 2025-03-08
Browse & Search
Browse and search products or stores
Use the home feed, categories, and search to quickly find products or stores.
Updated 2025-02-05
Product Details & Contact
View a product and contact a seller
See photos, pricing, store info, and reach the seller by call or in-app message.
Updated 2025-02-05
Favourites & History
Save favourites and view your history
Keep track of items you like and revisit products or sellers you recently viewed or contacted.
Updated 2025-02-05
Stores & Following
Follow stores and browse businesses
Explore stores, follow the ones you like, and reopen them quickly from your profile.
Updated 2025-03-08
Selling & Business Setup
Start selling on Maalo
Create your business, add a location, and publish your first product with tags.
Updated 2025-03-08
Getting Started
Install, pick your language, and know what works as guest vs signed-in.
Browse & Search
Find products or stores via feeds, categories, and search.
Product Details & Contact
View product info and contact sellers by call or message.
Favourites & History
Save favourites and revisit recent views, calls, and WhatsApps.
Stores & Following
Browse businesses, follow/unfollow, and reopen stores quickly.
Selling & Business Setup
Create your business, add a location, and start selling.
Product Management
Edit products, discounts, tags, and share links.
Boosting & Subscriptions
Pick a plan when required and boost products as the feature rolls out.
Growth & Analytics
Track calls, WhatsApp attempts, views, and boost spend.
Messaging
Use the in-app inbox to message stores.
Account & Settings
Update profile, notifications, language, theme, and security.
Verification & Payments
Complete seller verification and subscription payments.
Support
Reach Maalo support by WhatsApp, email, or phone.